Appointments & Hospitalization
Our staff members know the sense of urgency facing pet owners whose pets have neurological problems, so most appointments are scheduled that day or within a day of your call.
Our nursing staff is experienced in caring for patients with a wide range of medical and surgical neurological conditions. Many of our patients are unable to walk & require substantial supportive care during their recovery so comfort is one of our highest priorities. Our staff insure that cages & runs are kept well padded to protect patients as they heal and we control post-operative pain with both analgesics and gentle handling.
While pets are hospitalized, we stay in close contact with you. Each evening and on weekends we transport our patients to the Clay Duval Pet Emergency Clinic so they will have 24 hour care under the supervision of a veterinarian. Afterhours, their staff updates your pet's neurologist should there be any changes in his or her condition.
When your pet is ready to go home, you will be given written instructions on how to continue the best care at home. Should any questions arise later, we are only a phone call away.
Just as in human medicine, veterinary neurology is a specialty that requires neurologists be available outside of regular office hours since some patients with neurological problems can't always wait for regular appointments to be seen. Our neurologists are on call to see patients after hours, if emergency treatment needed or to consult with your family veterinarian if they have patients in their care with urgent neurological problems.
Veterinarians are welcome to stop by to discuss cases, bring radiographs for our neurologists to evaluate, observe a surgery or procedure or call us for consultations on difficult neurology cases. We hope your family veterinarian feels that we are an extension of their veterinary practice.
Cost of Care
We know that you want the best possible care for your pet. To accomplish this, we utilize the same state of the art diagnostic equipment used in human medicine (MRI, Multislice Spiral CT scans and other electrodiagnostics). We installed a digital radiology system to improve our imaging abilities and shorten anesthesia time. Zeiss surgical microscopes are used for our neurosurgeries and anesthetized patients are monitored using the same multiparameter monitoring machines used in human hospitals (ECG, end tidal CO2, pulse oximetry, body temperature and blood pressure).
These are some of the reasons specialized veterinary care can be expensive. Our clinicians will often spend an hour or more discussing your pet's problem and the possible diagnostic & therapeutic options with you. At the conclusion of the consultation, the clinician will discuss the various costs. Even if you decide to consult with your family veterinarian or family members before making any decisions, our neurologist will outline what was discussed and the options available. You will receive a copy of this and one is faxed and mailed to your family veterinarian.
We offer a variety of payment options including cash, check, VISA, MasterCard, Discovery, and American Express. Because we know that neurological problems are often unexpected, we also offer the use of CareCredit, the nation's leading client payment plan. Visit the CareCredit website to fill out an application and see if you qualify. This may allow you to finance 100% of your pet's care. Our in-house check processing is now performed electronically.